Five pillars — people, scheduling, daily operations, menu and inventory, and intelligence — on the web console and the mobile app, configured to how your operation actually runs.
Jump to: People · Scheduling · Operations · Menu & Inventory · Intelligence
Everything about your people in one place, from a new hire's first lesson to inspector-ready records.
Duolingo-style gamified courses: reading cards, quizzes with six question types, video lessons, and daily practical tasks. XP, streaks, and sequential lesson unlock lead to a final assessment and completion certificate. The AI course generator writes complete, role- and brand-specific course content — not just outlines — and managers see per-employee, per-lesson progress with quiz scores.
Manage the full lifecycle — issuance, upload, and expiration tracking with automated renewal alerts — and print inspector-ready PDF cert binders. A cross-location dashboard shows who's current at a glance.
Assign policies employees must read to the end, add an optional quiz, then capture a signature on a signature pad — recording the signature image, device, IP, timestamp, and the exact policy version. Lives alongside Training on mobile.
Write-ups with an employee acknowledge / decline-to-sign flow that escalates, payroll and tip adjustments with an approval chain, and multi-step incident reports with evidence upload and legal-hold access restriction.
Structured annual reviews on 1–5 scales, goal-setting with year-over-year tracking, self-assessments, and digital acknowledgment — with AI-assisted metric summaries pulled from operational data.
Approved time off is entered into Toast Payroll automatically, and every entry is verified by reading it back. Anything that doesn’t match lands in a review queue for a person to check, with a full audit trail.
Publish shifts, let staff manage their own time, and tie labor to sales.
Build and publish schedules for your team, with an optional push to Toast.
Employees submit AM / PM / all-day availability weeks ahead, and the auto-scheduler respects it — it never schedules someone who's marked unavailable.
Request and approve time off, report a sick call, trade shifts with single-approval, and post or claim open shifts in a marketplace.
Generate schedules against availability with hard conflict validation, and use a staffing matrix that ties labor to sales.
Turn opening, closing, and everything in between into checklists that route their own follow-ups — and give managers one place to see what each store owes today.
Six task types — opening, closing, and shift checklists, one-time, recurring, and multi-step workflows — built in a task builder with many field types. Intelligent flagged-item routing automatically creates maintenance requests and supply orders, and supervisors review with AI-generated submission summaries.
Watch real-time location activity and message your team through in-app messaging — so managers stay in the loop from anywhere.
Maintenance, supplies, marketing, and IT requests with categories, priorities, and approvers — plus delivery discrepancies (short, damaged, mispriced) and substitution approvals.
A calendar of everything a store owes by day — tasks, requests, and inventory counts — and a printable pre-shift briefing with the roster and sections, event coverage, meeting notes, and a logged safety talk.
Drawer counts with expected, actual, and variance, a count history, petty cash, and drawer setup for each location.
Probe and door sensors stream readings for walk-ins and freezers. Threshold profiles must cite their source — a food-safety code, a manufacturer spec, or your own ruling — and excursions are tracked through to resolution.
Forecast demand, understand your guests, grow event revenue, and report to GMs and corporate.
A rolling forecast base built from your historical sales.
Surfaces customer behavior from Toast — high-value customers, at-risk guests with days since their last visit, loyalty performance, and retention — plus a weekly action brief for your marketing.
Track reviews across Google, Yelp, and Tripadvisor, and run a staff recognition program that counts qualifying reviews toward rewards each period.
An events pipeline with customers, spaces, and packages, and a food-and-beverage minimum calculator that recommends a minimum from what the room earns in that time window.
Ask the platform a question out loud, on the console or in the app — “Who’s scheduled today?”, “How did sales look yesterday?”, “Which certifications expire in the next 30 days?”
Operational and P&L reporting for GMs and corporate.
The whole platform is bilingual — English and Spanish across both the console and the app — and role-based, so access is scoped by role and location, and can be overridden for an individual.
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